by Jacob Hoekstra – Kilpatrick Global CEO

What’s going on?

“A global, novel virus that keeps us contained in our homes is reorienting our relation to the outside world, even to People, Businesses and Organizations. Crisis moments also present an opportunity: more sophisticated and flexible use of technologies, a revived appreciation for traveling.

The current context has proven that the key to success for smart working is resilience, it is a vital skill to maintain optimal levels of performance and productivity. Kilpatrick developed effective smart team-working programs, and is now implementing them, to guide our People and Clients to go through this difficult period and deal with unprecedented scenarios.

Nobody has a crystal ball and can predict what will happen…
…but if you want to score – you have to kick the ball!”

How can an Aviation Organization maintain People’s productivity during COVID-19?

Aviation is playing a vital role; on one hand, the commercial and business aviation has been highly affected. Some sites have suspended production, whilst others have partially reduced workload. On the other hand, countries are relying on aviation services to transport medical devices, doctors, patients, and reunite families. 

The current crisis is dramatically impacting aviation worldwide and forcing organizations to take the necessary steps to allow their employees to smart-work. Aviation companies that will act with the strongest level of resilience today, will gain a competitive advantage tomorrow. 

Even though welcomed by many – attracted by the idea of working from home, being more flexible and autonomous – now, as Smart Working Weeks continues, things started to change. In some cases, the enthusiasm is now threatened by boredom, while in others the autonomy is turning into disconnection, flexibility is turning into disorganization, and some even started to suffer the lack of real human interactions on multiple levels. 

Luckily we have technologies, all we need to do is to identify the right ones and use them adequately. Virtual reality and distance learning allow companies to have the same experiences without human contact. Imagine putting on glasses, and suddenly you are in a workplace or another communal setting. 

A “resilient attitude” to deliver – it will be something we adapt and stay safe in a future crisis.

Resilient organizations will make it through the crisis and be “rewarded” by the post-COVID-19 market demands. Your clients, consumers, end-users will remember how your organization behaved during COVID-19.

At the same time, organizations should keep in mind who has been the best performer in a period in which resiliency is no more a soft skill, but it’s part of the Talent companies look for. 

How Is Kilpatrick Coping With COVID-19 Crisis As A Company?

Kilpatrick has always had a flexible working culture, as long as people deliver the best results in a timely manner. Being a global company, with offices in 18 locations in all continents, smart team-working has always been an important part of our culture.

Even with the unexpected outbreak of COVID-19, we didn’t panic and put in practice what we were already good at doing – smart team working – so our operations were not disrupted. We immediately had lots of inquiries from clients regarding how their HR organizations should adapt to the current scenario from Asia to the Americas, I know Kilpatrick had a lot to share.

The redefinition of responsibility is of vital importance for any organization today, during crisis time, and to be successful tomorrow. Organizations want to work with a new type of Leaders, who not anymore engage solely in personal achievements, but who work for a Team Goal!

We have Artificial Intelligence to back us up when it comes to routine activities – when quantity counts more than quality. But who do you want to move to the finals with? Who do you want onboard your team in the long run – when quality matters?

We have developed the “Smart Resilience Test” – an online tool that allows individuals and companies to measure/assess the degree of Smart Resilience and offers the possibility to a subsequent Smart Resilience Development Program that caters to unique needs of different organizations. 

When It Comes to People, What Does Resilience Mean To You? 

As an HR Company, we like to continuously nurture our team into being more resilient. For us, cultivating a resilient character means turning failure into success. 

Here are the top three most valuable traits of resilient persons: 

– They don’t have problems, they have challenges 

– They develop a SMART attitude to goal setting 

– They enlist their team: know how to reach out for help 

Management is not a manager-only issue but it is participatory. The transparency and well-being of people are rewarded, the teams are responsible for the results, the decisions are made consensually, the vision is shared and the operational processes are less complex and articulated. A virtuous and productive environment is created, which if applied successfully becomes a Smart and Resilient Organization.

The Smart Resilience Program allows you to position yourself concerning the evolution in progress, understand the areas of weakness, start a structured program to adapt to the new context.

If your People are not able to “be the group creator” or to “be part of the group” today, during COVID-19, then it means they are not group-People – ever.

How many of those people are in your Company to stay? Do you know how do you need to assess your People? Do you have the tools and the expertise to test and coach them? 

Leadership skills are to be redefined! Resilience is now on top of your CV headline, and not on its bottom-left corner as it used to be. 

Author Kilpatrick Aviation

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